Rotech Healthcare · 15 hours ago

CPAP Customer Service Representative

Irving, TX

Full-time

Remote

Entry Level

1+ years exp

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Health CareMedical Device

No H1B

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Responsibilities

Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care

Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner

Complies with all applicable company policies and procedures to meet JCAHO and company standards

Complies with and follows internal and company-wide operating protocols in processing role

Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors

Expected to maintain expertise of insurance requirements for locations serviced in the division

Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise

Internal recommendations: Dedicated Inbox Processor – 20 tickets per day; Inbox/OIP Processor – 10 tickets & 30 OIP accounts per day; OIP Processor – 60 accounts per day (Work rate expectations dependent on tenure of position)

Maintains understanding of internal policies and procedures.

Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner

Proficient at managing varying expectations per each referral source and sales rep

Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line

Work assigned to the CSR Processing Specialist is measured by the Manager’s quantity and quality/accuracy of work completed

Works autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goals

Works with colleague’s to support the overall goals of the team

Work from home position requirements: Have adequate Internet and work space free from distractions

Performs other duties as assigned

Qualification

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