155 applicants

Company

BCT Partners · 19 hours ago

BCT Partners - Senior Technical Support Specialist

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $105K/yr

4+ years exp

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Responsibilities

Manage multiple competing priorities through effective organization and communication.

Elicit, organize, and document requirements; analyze specifications; generate recommendations.

Conduct gap analysis between application and stated customer requirements and collaborate with Architects and Developers to estimate project impact.

Test business processes and recommend improvements.

Provide subject matter expertise where applicable.

Develop prototypes and refine solutions based on feedback from the client.

Develop and provide training materials to clients.

Document solutions.

Gather, view, display, and analyze all forms of data in detail.

Extract data using special tools and software (ex. SQL, Access).

Analyze data sets to respond to data related queries.

Performing analysis to assess the quality and meaning of data.

Maintain transparency with the client through a wide range of mediums including but not limited to video conferencing, email, project documents and materials, and telephone

Provide support to client related to user access issues, site updates, and other technical issues during the maintenance phase of a project; coordinate with others on the project team while proactively keeping the client updated on progress.

Attend meetings in the Project Manager’s absence.

Analyze user stories / requirements and identify gaps as needed.

Conduct QA testing based on test plans and scripts.

Reporting and documenting technical issues

Provide technical assistance, technology assistance support and customer service to users, clients and other project stakeholders.

Manage Help Desk inquiries (including troubleshooting technical errors); maintain tracking logs.

Document, track and resolve any technical issues with the existing management system.

Assist users with generating performance reports.

Assist users with resolving invalid data issues while also proactively working to avoid future invalid submissions.

Ensure proper closeout of data submissions for each fiscal quarter and fiscal year.

Perform these and other reasonable tasks as assigned by management in support of BCT’s goals and objectives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalysisData AnalysisTechnical AssistanceSQLSoftware Testing Life CycleMicrosoft AccessMicrosoft SQL ServerOracleAgile TestingMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMS TeamsSharePointMonday.comSenior Community Service Employment ProgramOlder Americans Act Performance System

Required

Bachelor’s Degree from an accredited university or college, with a preference for a degree in Computer Science, Computer Engineering, or a related field.

Advanced knowledge of database applications and/or relational databases such as Microsoft Access, Microsoft SQL Server, and Oracle; advanced knowledge of database records, database tables and database fields.

4 to 7 years relevant professional experience in a technical, statistical, or data-centric role; software testing and data analysis experience desired.

Proven analytical, problem solving and troubleshooting ability.

Ability to conduct research, analyze data, generate summaries, and create presentations from report summaries and other resources.

Strong organizational, administrative and project coordination skills with an exceptional attention to details and the ability to effectively manage multiple priorities and meet tight deadlines.

Proven ability to communicate effectively when speaking and in writing, produce high quality written products such as memoranda, presentations, and correspondence, and exercise sound judgment.

Strong interpersonal skills, with the proven ability to collaborate and build relationships with staff, clients, remote colleagues, supervisors, and others.

Able to, both independently and collaboratively solve problems and make decisions.

Computer, Internet and general proficiency with Microsoft Outlook, Word, Excel and PowerPoint; experience with MS Teams, SharePoint and Monday.com a plus.