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Company

LocaliQ | USA TODAY NETWORK · 1 day ago

Client Success Manager - National Brands

United States

Full-time

Remote

Mid Level

$43K/yr - $65K/yr

3+ years exp

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AdvertisingBusiness Development

Hiring Manager

Lori A. Lentz

Insider Connection @LocaliQ | USA TODAY NETWORK

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Responsibilities

Build rapport with internal and external client representatives, including digital and marketing staff members, through routine and scheduled interactions

Develop and advise on marketing strategies by understanding client expectations, assessing feasibility and identifying marketing and advertising opportunities for our clients

Proactively manage relationships with key internal and external vendors to ensure deliverables meet agreed upon specifications, deadlines, and standards

Monitor, evaluate, and leverage standard processes and resources to manage campaign performance and determine improvement opportunities

Troubleshoot and resolve performance issues using best practices and support resources while creating new, innovative solutions to meet the changing needs of our clients

Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts;

Manage client expectations, communication, and performance metrics

Incorporate constantly evolving technologies and processes into the client solution delivery process

Qualification

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PPCSocial Media MarketingDigital Display AdvertisingCustomer Relationship ManagementAd Management PlatformsBilling Management SystemsWorkflow ManagementAnalytics PlatformsAccount ManagementCampaign Performance Management

Required

Ability to effectively manage day-to-day campaign performance, assess campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our clients’ marketing needs.

3+ years hands-on experience managing online/digital advertising campaigns

3+ years of client service/account management experience

Ability to quickly master business process, marketing and technology concepts

Demonstrated expertise in customer relationship management

Mastery of key technologies and systems to manage marketing campaigns

Knowledge of ad management, billing and workflow management and analytics platforms

Strong verbal and written communication skills

Ability to develop account specific value story through by leveraging insights across all platforms into a cohesive campaign performance report

Ability to effectively present findings to client to drive satisfaction and client revenue and account retention

Strong technical and analytical skills to assess and routinely lead improve marketing campaigns over their lifecycle

Excellent listening skills

Demonstrate dedication to meeting client expectations and requirements