Cortica · 1 day ago

Remote Leave & Workers' Compensation Specialist

San Diego, CA

Full-time

Remote

Entry Level

$29.51/hr - $31.90/hr

6+ years exp

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Responsibilities

Administer teammate leave of absences and workers’ compensation cases in compliance with all relevant labor laws as well as Cortica’s defined policies, procedures and core values.

Act as a trusted advisor and advocate for teammates throughout their leave and workers comp journey.

Serve as the main point of contact for teammates with workers’ compensation and leave of absence-related support needs, and respond to their requests in a courteous, professional, and personalized manner.

Provide top-notch service and seamless experience for teammates seeking support through these processes by communicating timely, actively listening to each teammate’s situation with care and compassion, providing a fair and thorough review, and responding with empathy.

Interface with workers’ compensation insurance representatives and claims adjusters, report incidents as needed, respond to requests with pertinent information in a timely fashion, and bring claims to resolution.

Responsible for understanding all available options for support and providing the best solution for the teammate and the company.

Manage caseload by appropriately setting priority, setting case management plans, and thoroughly documenting the execution of each step through to resolution.

Consistently meet established metrics and performance standards for leave management and worker’s compensation cases, including response times, case resolutions, and documentation accuracy.

Enter, review, and audit all paid parental leave payments.

Communicate relevant information regarding teammate situations across the organization to stakeholders, such as the teammate’s manager, Payroll, or other HR team members.

Develop strategies for enhancing Cortica’s workers’ compensation and leave of absence programs, including processes and materials designed to support and educate teammates, minimize costs, and facilitate teammates' return to work.

Work with third-party vendors independently to determine appropriate claim outcomes.

Works under general supervision. Expected to handle moderate issues and/or problems and will refer complex issues to direct manager.

Provide support coverage for HR Operations team, primarily accommodations, as needed.

Be trained and maintain working knowledge in accommodations and light duty processes to provide backup for teammates as needed.

Facilitate HR training sessions relevant to workers’ compensation and leaves of absence.

Occasional travel required for offsite meetings and events (typically less than 10% of the time).

Other duties and projects as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Case management experienceEmployment law knowledgeHR-related experienceWorkers’ compensation claimsEmployee accommodations processJudgment in challenging situations