JG Wentworth · 20 hours ago
Customer Service Representative- Remote
Houston, TX
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
Build rapport and trust with clients through open and transparent communication via phone and email.
Use our CRM to manage client accounts and document client discussions with detail and clarity.
Assist with reviewing enrollment information to ensure the client's success in completing the program and other key retention activity throughout the program.
Take and manage escalation calls with courtesy and professionalism.
Work hand in hand with other supporting departments to ensure our client's success in the program.
Qualification
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Required
1 year Customer Service experience required, call center experience preferred.
Reliable Internet Speeds Required
A positive attitude, team player, and empathy to hardship
Strong multitasking, time management and organizational skills
Ability to communicate clearly and professionally both verbally and in writing.
Experience working in an administrative or customer service capacity.
A strong work ethic, and willingness to work a flexible schedule as needed.
Proficient in Word, Excel & Outlook
Preferred
Highschool diploma or equivalent and 1 year of call center experience preferred but not required.
Fluent in Spanish a plus
Financial services especially banking, personal loans & credit card experience a plus
Previous Debt Settlement experience is a HUGE plus!
Benefits
Full Medical/Vision/Dental Benefits
401K with Company Match
15 Days PTO
Paid Vacations & Holidays
An Unmatched Company Culture
Employee Referral Bonuses
Company
JG Wentworth
JG Wentworth is a financial services company that focuses on helping consumers who are experiencing financial hardship.
501-1,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$30M2023-02-01Debt Financing· $30M
2013-11-15IPO· otcqx:JGWE
Leadership Team
Randi Sellari
Chief Executive Officer
Priyank Singh
Chief Technology Officer
Recent News
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