Apixio · 20 hours ago
Customer Success Manager
San Diego, CA
Full-time
Remote
Mid Level
$106K/yr - $135K/yr
3+ years exp
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Responsibilities
Lead the Apixio relationship with the customer ensuring that they receive the best possible result delivery, service and support.
Manage coordination, tracking and reporting of all things related to customer projects.
Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
Own customer operations project management processes, tools, reference materials and cross functional usage.
Monitor project status and success throughout the entire project lifecycle.
Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
Identify, define and execute process improvements in line with department needs and organizational goals.
Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.
Qualification
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Required
3+ years project management experience
Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level required
BS degree in business, technology or related field
Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
Excellent written and oral communication skills
Preferred
Strong bias for action and collaboration and well developed sense of urgency
Strong curiosity and ability to correlate data from many sources
Professional and respectful demeanor in a relaxed work environment
Detail oriented, self‐starter with proven track record of execution and results
Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
Advanced presentation skills; comfortable presenting to multiple audiences
Ability to establish rapport with multiple client stakeholders
Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
Demonstrated ability to conceptualize, manage and prioritize multiple projects
Prior startup experience a plus
Benefits
Exceptional benefits, including medical, dental and vision, FSA/HSA
Generous vacation policy
Company
Apixio
Connected Care Platform at the intersection of health plans and providers
201-500 employees
H1B Sponsorship
Apixio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (9)
2022 (10)
2021 (11)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
SSM PartnersBain Capital Ventures
2023-05-03Private Equity· Undisclosed
2023-05-03Acquired· by New Mountain Capital
2016-05-24Series D· $19.3M
Leadership Team
Sachin Patel
Chief Executive Officer
Meg Holland
Chief Operating Officer
Recent News
Company data provided by crunchbase
