Sabido · 13 hours ago
(Remote) Application Consultant
Miami, FL
Full-time
Remote
Entry, Mid Level
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Responsibilities
Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.
Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so the client can be successfully utilizing the product.
Train users in system set up, administration and maintenance.
Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
Understand clients' business processes and configure applications based on business needs and accepted best practices.
Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
Create user documentation when required and complete hand over documentation to assist support staff in providing quality customer care.
Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.
Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.
Qualification
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Required
Problem solving, critical thinking and analytical skills
Excellent communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
Entrepreneurial Spirit, with a willingness to ‘roll up sleeves’ and work at all levels of client organization
Experience working with both business and IT groups
Must be able to travel an average of 50% of the time within North America
Preferred
Experience in system configuration
Knowledge of SQL
Knowledge of a Customer Information System (CIS) processes and functionality is a plus
Experience in providing software implementation to the utility industry is a plus
Strong influencing and coaching skills are a plus
Benefits
3 weeks vacation and 5 personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Flexible work options (and some pretty cool offices!)
And more!
Company
Sabido
A free, global, and open microlearning platform.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
