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Company

Five9 · 17 hours ago

Conversation AI Developer

San Ramon, CA

Full-time

Remote

Mid Level

$104K/yr - $147K/yr

3+ years exp

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Call CenterCustomer Service

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Engage with customers to acquire a rich understanding of their problems, needs, and goals.

Deliver AI & Custom Services projects. E.g.

Design and configure applications on the Five9 platform for each customer's unique requirements, often with integrations to third party platforms.

Provide customers with configuration advice and problem resolution on Five9 product.

Give customized training to ensure customers have a thorough understanding of these solutions.

Consulting engagements.

Effectively and succinctly communicate with both internal and external stakeholders.

Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain.

Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer Science degreeCustomer-facing experienceIntelligent virtual agentsNatural language understandingAPI standardsEnglish verbal skillsLearning new skills quicklyContinuous improvementGoogle DialogflowAmazon LexIBM WatsonAgent Assist platformsSOAPXMLRESTJSONTime management skillsRelationship building

Required

Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent experience.

Minimum three (3) years of experience in a customer-facing position.

Ability to listen to a customer's request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly.

Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.

Excellent English verbal and written skills.

Ability to learn new skills quickly and digest new product features without assistance.

An expert at developing positive and productive relationships with people.

Passion for continuous improvement both technically and professionally.

Knowledge of and experience implementing intelligent virtual agents, natural language understanding engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms.

Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them.

Willing to travel up to 10% nationally with occasional international travel possible (valid passport required).

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.

Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave.

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)