FitOn Health (formerly, Peerfit) · 21 hours ago

REMOTE Seasonal Client Services Agent, up to 40 hours per week

Orlando, FL

Full-time

Remote

Entry Level

$17/hr - $17/hr

Maximize your interview chances

FitnessHealth Care

Growth Opportunities

Insider Connection @FitOn Health (formerly, Peerfit)

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Respond to incoming support tickets (HubSpot) and incoming phone calls (AirCall) with detailed information and precise communication

Proactively think about how FitOn Health can improve a user's access to support channels

Proactively think about ways the FitOn Health product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact FitOn Health in the first place

Additionally, providing "passive" solutions so that it's simple for a user to find a solution without emailing or calling support

What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises

Agents must enjoy the view from the weeds. You will be tasked with communicating FitOn Health broadly and narrowly to individuals with varying experience with the FitOn Health product

An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem

A patient listener who can decipher an individual's question, especially when not stated explicitly

Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation

You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy

The ability to take a chaotic situation and provide information that is concise and direct. This ability must extend to situations where others become frustrated and angry

A detailed understanding of not only how FitOn Health functions but why it functions in a specific way

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HubSpotPatienceTechnical Language SimplificationEmotional Balance