Everlight Solar · 16 hours ago

Customer Service Representative

Albuquerque, NM

Full-time

Remote

Entry Level

$30K/yr - $40K/yr

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No H1B

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Responsibilities

Handle high amounts of incoming calls

Identify and evaluate customers' needs to deliver satisfaction

Build sustainable relationships of trust through open and interactive discussion

Provide accurate, valid and comprehensive information by using the right methods/tools

Manage complaints, provide proper solutions and options; follow up to secure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Establish and build relationships with our customers

Go the extra mile to engage customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Phone administration skillsCustomer support experienceMac computer proficiencyApple ecosystem software