Cable ONE · 23 hours ago
Inbound Business Account Representative
Phoenix, AZ
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Answers inbound calls from current customers requesting services to be removed or disconnected and works to retain Sparklight services and gross revenue on each transaction.
Listens with empathy to build rapport with the customer.
Identifies issues and offers resolutions using creative sales techniques.
Achieves monthly key metrics and high call quality through call flow structure, persuasive skills, and adherence to schedules.
Accurately and efficiently inputs orders using multiple order entry programs.
Maintains current knowledge and understanding of competitors’ offers in order to provide our customers beneficial offers with Sparklight.
Qualification
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Required
At least six months previous experience in customer service will set you up for success in this position.
A proactive approach - some customers require a little 'push' to commit - be persistent even after a hard refusal/rejection.
We are looking for outgoing individuals! Be able to direct conversations and close sales.
Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.
The technology world never stops changing - be able to keep pace with the product improvements we’re providing our customers.
Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
High school diploma or general education degree (GED).
Preferred
Call center experience is a plus!
Associate degree (A.A.) preferred, but not required.
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Company
Cable ONE
Internet, Phone & Cable Provider
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2020-05-19Post Ipo Debt· $400M
2015-06-15IPO· nyse:CABO
Leadership Team
Todd M. Koetje
CFO
Ken Johnson
Chief Operating Officer
Recent News
2024-10-28
SeekingAlpha
2024-05-05
Company data provided by crunchbase
