Sonrava Health ยท 11 hours ago
Customer Service Rep
Birmingham, AL
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Effectively communicate with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointments
Handle high volume of calls regarding Denti-Cal
Effectively navigate systems to lookup existing customer information in our databases
Aggressive outbound calls efforts and follow ups on any missed and cancelled appointments
Foster a strong, professional and positive communication with all peers and customers
Outbound SSR candidates should surpass quality assurance, productivity and dependability expectations
Follow best practices and adherence to pre-approved procedures in escalating patient concerns
Educate new and existing customers of any available plans, products and services
Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan
Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions
Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions
Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
Ability to remain focused and productive each day though tasks may be repetitive
Qualification
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Required
Minimum 2+ years' experience in a fast paced call center environment and customer service environment
Self starter, entrepreneurial spirit, attention to detail, well organized and strong problem-solving abilities
Ability to use critical thinking skills to challenge customer's current viewpoints
Ability to portray a positive upbeat, service-oriented attitude for an entire shift
Excellent communication & listening skills acute attention to detail while consistently meeting/exceeding production goals
Excellent verbal communication, interpersonal, and organizational skills
Strong ability to listen to patient needs and matching needs w/ WDS services
Flexible schedule is a must; Available to work 40 hours per week anytime within the operating hours of 8am - 8pm and rotating Saturdays.
Preferred
Fluent in speaking Spanish and English
Benefits
Paid Time Off (PTO)
Medical and dental insurance
Vision coverage
401K plan
Highly competitive salaries
KPI based incentive programs.
Outstanding professional training
Exceptional growth and career advancement opportunities
Company
Sonrava Health
Sonrava Health is the parent company of a national family of health and wellness company.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Krishna Maridi
Chief Financial Officer
Preet Takkar
President & COO
Recent News
Company data provided by crunchbase
