Mount Sinai Health System · 18 hours ago

Patient Liaison Coordinator Spanish/English Fluent- Mt Sinai Hospital International Services- FT- Days

United States

Full-time

Remote

Entry, Mid Level

$59K/yr - $82K/yr

2+ years exp

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Responsibilities

Plans, refers, and coordinates medical services for Executive Services patients accessing the Mount Sinai Health System.

Greets Executive Services either in person or via telephone, and updates their demographics in the department management system.

Cultivates and maintains professional customer service relationships within the health system.

Verifies visit details with the patient or family prior to arrival or, at minimum, at time of arrival before visit.

Navigates patient and family members to and from appointments

Communicates all required detail to appropriate parties regarding patient's arrival, and ensures that the medical record is available for the physician.

Processes HIPAA-related paperwork and other institutional forms as required, maintaining a high degree of accuracy and appropriate filing

Performs customer satisfaction rounding with patients when admitted.

Schedule patient follow-up appointment(s) as needed. Provides patient with guidelines for requesting medical records and other paperwork

Performs basic charge entry tasks.

Answers phones for department and coordinates inquires with appropriate team members or departments.

Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

Perform other duties assigned by Director or supervisor

Qualification

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Spanish LanguageHealthcare experienceHIPAA compliance