Customer Service Specialist (On Site Carmel, IN or Dakota Dunes, SD) @ Allied Solutions LLC | Jobright.ai
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Customer Service Specialist (On Site Carmel, IN or Dakota Dunes, SD) jobs in Carmel, IN
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Allied Solutions LLC ยท 9 hours ago

Customer Service Specialist (On Site Carmel, IN or Dakota Dunes, SD)

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Financial ServicesInformation Technology

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Responsibilities

Handle incoming borrower, agent and lender calls at a professional level
Accurately compose written information for loan histories
Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
Ability to follow up and resolve customer problems or issues
Mentor fellow co-workers as requested by supervisor
Report any system and related issues
Meet set goals and assigned workload expectations for productivity
Meet and exceed Quality audits and metrics
Ability to be coached and learn from previous errors and know what is needed to improve
Meet monthly regarding scorecard metrics

Qualification

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Mentoring

Required

High school diploma required
Distribute and exchange information with others
Perform other duties as assigned
Strong attention to detail and organization skills required
Strong problem solving and analytical abilities
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written and verbal communication skills with strong customer service focus
Professional interaction with employees, peers and customers
Answers questions, corrects errors and resolves discrepancies
Ability to learn quickly

Benefits

Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year

Company

Allied Solutions LLC

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Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 4,000 financial institutions in North America.

Funding

Current Stage
Late Stage

Leadership Team

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Brian Urbanski
EVP Corporate Services & CFO
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Jeff Kircher
Senior Vice President and Chief Financial Officer
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Company data provided by crunchbase
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