LC EXCLUSIVES · 20 hours ago

Remote Onboarding Agent

New York, NY

Full-time

Remote

Entry Level

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Responsibilities

Develop engaging and interactive training materials, including e-learning modules, presentations, videos, and documentation to facilitate the onboarding process

Host live virtual onboarding sessions using video conferencing and online collaboration tools, offering opportunities for interaction and Q&A

Provide ongoing support and resources to new agents, answering questions and addressing any concerns

Present, promote and sell packages using proven sales techniques to prospective customers

Ability to interact, communicate and negotiate effectively

Address customer inquiries in a positive, friendly manner

Collaborate with other departments to develop workable business solutions to customer satisfaction issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Training material developmentCustomer service experienceProject managementVideo conferencing toolsOnline collaboration tools