Voya Financial · 17 hours ago

Product Manager - Health Plan Business

United States-Remote

Full-time

Remote

Mid Level

$110K/yr - $120K/yr

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Responsibilities

Leverage product utilization data and analytics to identify opportunities and define customer migration plans for both legacy and new product functionality

Create clear and concise content to promote and educate customers and internal teams on product features, through a variety of communications mediums, including webinars, video, product tours, etc.

Define and implement a comprehensive strategy and standards for all product-related documentation, ensuring consistency, clarity, and alignment with product goals.

Write and develop high-quality product documentation, including release notes, training materials, user guides, and online help systems, that are easy to understand for both technical and non-technical users.

Stay abreast of the latest technological trends and advancements (ie AI) to optimize the documentation processes, allowing for scalable and easily maintainable product documentation.

Work closely with product managers, engineers, UX/UI designers, and customer success teams to ensure documentation reflects the latest product updates, is aligned with overall product vision, and drives adoption and reinforces the value with customers/end-users.

Support pilot logistics (Alpha rollouts) for new features, as well as product training/documentation for internal teams to ensure consulting and implementation teams are well-versed in product solutions.

Ensure that all product documentation enhances the customer experience, providing accessible, user-friendly resources that aid in product adoption and satisfaction.

Regularly review and refine documentation processes and standards to ensure they remain cutting-edge, efficient, and reflective of the evolving product.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product DocumentationContent StrategyTechnical WritingData AnalysisAgile FrameworkCross-Functional CollaborationHealth Plan ExperienceBenefits & Administration ExperienceBusiness Acumen

Required

Bachelor’s Degree or equivalent in Business Administration, Computer Science, Computer Information Systems, Marketing or Communications.

Proven experience in product documentation, technical writing, or content strategy.

Strong ability to translate complex technical information into clear, customer-friendly content.

Excellent writing, editing, and organizational skills.

A proactive, self-starter mindset with a focus on innovation and problem-solving.

Solid business acumen to understand business problems and communicate solution value.

Expertise working with cross functional teams including sales, customer success, user experience designers, and engineering teams in an Agile framework.

Strongly recommended from peers at all levels of organization.