Cigna Healthcare · 5 hours ago
Healthcare Customer Service ( HRA- Population)
United States
Contract
Remote
Entry Level
$17/hr - $17/hr
1+ years exp
Maximize your interview chancesHealth CareMedical
Hiring Manager
Alka Mathur
Insider Connection @Cigna Healthcare
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Conduct telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings.
Educate customers on plan benefits and address gaps in care.
Coordinate with internal teams to ensure timely hand-off to appropriate care teams.
Document all interactions for regulatory review.
Assist with scheduling medical appointments and connecting customers to case management and community resources.
Escalate customer concerns or issues appropriately.
Qualification
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Required
Strong written and verbal communication skills with an empathetic attitude.
Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups.
Ability to handle multiple tasks, set priorities, and develop action plans with attention to detail.
Knowledge of healthcare and regulatory requirements with an emphasis on Medicare.
High school diploma required.
1+ years in managed care or a related healthcare field.
Preferred
Experience in managed care, health services, or population management.
College degree preferred.
1+ years involving telephone contact and process management preferred.
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance· Undisclosed
1982-04-08IPO· nyse:CI
Leadership Team
Eric Reed
Senior Vice President & CTO - Global Infrastructure Services & Technology Operations
James Beeson
SVP, Global Chief Information Security Officer
Recent News
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