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Company

Liaison · 12 hours ago

ResidencyCAS Client Engagement Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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Continuing EducationCRM

H1B Sponsor Likely

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Responsibilities

Provide One-on-One Training & Support : Lead individual training sessions for users (program managers, directors, etc.), ensuring they gain the knowledge and skills to effectively use the ResidencyCAS platform.

Organize & Lead Group Trainings : Plan and facilitate group training sessions at in-person events such as conferences, academic meetings, and other user-focused gatherings, ensuring that all participants receive the information they need to succeed.

Create Support Materials : Develop clear, user-friendly written and video resources (e.g., tutorials, knowledge base articles) to help users navigate and troubleshoot the ResidencyCAS platform.

Gather and Act on Feedback : Collect feedback from users to identify areas for service improvement. Collaborate with internal teams to implement changes and ensure the platform continually meets user needs.

Provide Problem-Solving Support : Identify and troubleshoot issues users encounter, providing timely and effective solutions. When necessary, escalate complex problems to the appropriate teams to ensure user satisfaction and resolution.

Manage Overflow Support : Provide additional support during peak periods by handling incoming support calls and emails, ensuring timely responses and maintaining a high level of customer satisfaction.

Drive Continuous Improvement: Actively seek opportunities to enhance processes, materials, and user support strategies, contributing to the ongoing evolution of the ResidencyCAS platform and its services.

Develop Subject Matter Expertise : Continuously learn and deepen your knowledge of the ResidencyCAS platform, becoming a trusted resource and subject matter expert across all business lines to support both internal teams and users.

Qualification

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Residency program experienceLiaison solutions knowledgeService-first mentalityTraining developmentCustomer satisfaction focus

Required

Excellent written and verbal communication skills, with the ability to explain complex topics in simple, user-friendly terms.

Able to manage multiple tasks simultaneously and prioritize effectively, ensuring that all support and training efforts are delivered on time and with attention to detail.

Demonstrate a service-first mentality with a strong desire to help users solve problems and succeed with the platform. Ability to communicate with confidence and clarity to diverse audiences.

Comfortable with change in a fast-paced, evolving environment and able to adapt to new tools, processes, or client needs.

Must be able to travel (site visits, conferences, etc.) 2-3 times per quarter

Preferred

3+ years of residency program experience preferred (program manager or coordinator)

Knowledge of Liaison solutions and services (CAS, WebAdMIT, etc.) a plus

Bachelor’s Degree or higher a plus

Company

Liaison

Liaison helps higher education institutions identify, recruit, and enroll best-fit students with improved outreach, application, and enrollment processes.

Founded in 1991

Watertown, Massachusetts, USA

501-1,000 employees

http://www.liaisonedu.com

H1B Sponsorship

Liaison has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (7)

2021 (4)

2020 (6)