Kforce Inc · 9 hours ago
Application Support Lead
Tampa, FL
Contract
Remote
Senior Level, Lead/Staff
10+ years exp
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Responsibilities
Provide end-to-end support for business-critical applications, troubleshooting issues to ensure continuity of service
Enforce and monitor Service Level Agreements (SLAs), ensuring alignment with organizational needs and objectives
Utilize ITIL service management principles to manage and resolve incidents, requests, and problem tickets within defined service standards
Lead application support team in prioritizing tasks, managing multiple deadlines, and balancing conflicting priorities effectively
Develop and maintain strong relationships with key stakeholders, including technical teams, business leaders, and end users, to drive collaborative problem-solving and proactive support
Create and troubleshoot SQL queries, manage database interactions, and apply PowerShell scripting to enhance support capabilities
Leverage expertise in ServiceNow for ticket management, reporting, and analysis to ensure effective incident resolution and improved service delivery
Manage application support within Microsoft Azure (PaaS and IaaS), including virtual machines, databases, and networking components
Apply knowledge of containerized applications and modern identity principles (OpenID, OAuth 2.0, SAML, MFA) to support secure and scalable solutions
Qualification
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Required
10+ years of experience in IT with progressive leadership responsibilities, with a focus on application support and service management
Proficiency in SQL and PowerShell for efficient query handling and automation
Hands-on experience with Microsoft Azure environments, including both PaaS and IaaS
Familiarity with container architecture, including Docker and Kubernetes
Solid understanding of identity management and security protocols such as OpenID, OAuth 2.0, SAML, and MFA
Extensive ITIL ticket management experience, ideally with certifications in ITIL practices
ServiceNow experience for managing, tracking, and reporting on support tickets
Exceptional written and verbal communication skills, with the ability to translate technical issues for diverse audiences
Create, review, and update knowledge base articles, SOPs, and other support documentation to improve team and user understanding
Aligns support functions with business strategy, anticipating future needs and planning for enhanced service delivery
Confidently makes data-driven decisions in high-stakes scenarios to minimize downtime and optimize application performance
Coaches and guides team members, fostering skill development and supporting career growth within the team
Promotes collaboration across departments, establishing cohesive and effective support processes
Ensures end-user satisfaction by driving improvements in service delivery and responsiveness
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology and other professional staffing services.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO· nyse:KFRC
2014-06-08Acquired· by Beecken Petty O'Keefe & Company
Leadership Team
Aaron Travis
Digital Service Delivery Director, Kforce Consulting Solutions
Recent News
2024-10-29
2024-10-28
2024-05-06
Company data provided by crunchbase
