myGwork - LGBTQ+ Business Community · 16 hours ago

Implementation Specialist

Salt Lake City, UT

Full-time

Remote

Entry, Mid Level

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Responsibilities

Guide enterprise and strategic merchants through the process of establishing their account on eBay, leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully

Troubleshoot merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace standards

Successfully transition merchants from Onboarding to the appropriate Account Management teams

Identify areas for process optimization within our team, our partners, and eBay working with the correct teams to address

Collect and share feedback from merchants, regularly advocating for their needs

Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner

Report on KPIs weekly

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EBay User InterfaceEBay APIInventory controlECommerce marketingSalesforceAnalytical problem-solvingProcess optimizationProject management

Required

An understanding of implementing a business into eBay, utilizing eBay's user interface or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory

Understanding how marketplaces function - including inventory control, basic business account, eCommerce marketing, customer service, etc. - and willingness to learn and speak to merchant best practices

Ability to learn and speak to eBay's API, feeds, and other pathways for onboarding

Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change

Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop

Passionate about the eBay marketplace and seller community