NICE CXone Implementation @ Nityo Infotech | Jobright.ai
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Nityo Infotech ยท 7 hours ago

NICE CXone Implementation

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date10+ years exp
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ConsultingInformation Technology
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H1B Sponsor Likelynote
Hiring Manager
Abhishek Singh
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Responsibilities

Lead technical resources for NICE CXone implementations, ensuring smooth deployment and integration.
Create detailed technical documentation, including designs based on specific business requirements.
Take full ownership and responsibility for end-to-end (E2E) design of the CCaaS (Contact Center as a Service) architecture, covering key elements such as:
Routing strategy
ACD and IVR design
API and data integrations
AI solutions for improved automation and customer engagement
Design and maintain reusable code libraries to promote efficiency in future development cycles.
Advise on the testing strategy and provide crucial input into test plans to ensure the solutions meet business and technical needs.
Oversee and estimate technical efforts throughout all phases of project execution, ensuring on-time and high-quality delivery.
Drive the migration from legacy/on-prem contact center platforms to CCaaS platforms, providing expertise and hands-on guidance.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

NICE CXoneCCaaS architectureContact Center technology stackMigration expertiseCloud Network infrastructureAI-driven solutionsRouting strategyACD designIVR designAPI integrationsData integrationsReusable code librariesTesting strategyTechnical documentation

Required

10+ years of experience in building and managing Contact Center technology stack.
5+ years of E2E experience designing and building NICE CXone platforms.
Demonstrated success in migrating from on-prem contact center platforms to CCaaS platforms.
Strong expertise in designing and implementing enterprise-level CCaaS architecture.
Experience with Cloud Network infrastructure, ensuring reliability and scalability.
Familiarity with AI-driven solutions and their role in enhancing customer experience within CCaaS.

Company

Nityo Infotech

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3.3
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Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation.
dateFounded in 2005
location
Pittsburgh, Pennsylvania, USA
people-size10,001+ employees
web-link
http://www.nityo.com

H1B Sponsorship

Nityo Infotech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (3)
2021 (6)
2020 (9)

Funding

Current Stage
Late Stage

Leadership Team

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Naveen Kumar
Chairman, Founder, and CEO
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J
Jeetendra Kumar Ojha
Group President and Global Chief Operating Officer
Company data provided by crunchbase
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