Be an early applicantLess than 25 applicants

Company

Kaplan · 11 hours ago

Supervisor, College Credit Academic Success

United States

Full-time

Remote

Mid Level

$31K/yr - $79K/yr

3+ years exp

Maximize your interview chances

Corporate TrainingEdTech

H1B Sponsor Likely

Hiring Manager

Neisha B

Insider Connection @Kaplan

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Directly supervise the evolving group of part-time staff to support a rapidly growing College Credit business. This includes:

Recruiting, hiring, and retaining the year-round and seasonal staffing required to meet business needs across a growing number of content areas

Onboarding and training TAs and other part-time staff to deliver a consistently high-quality academic experience to all College Credit students

Overseeing and administering the part-time team schedule to ensure optimal coverage and alignment with business needs

Managing TA and Lead TA compliance, performance, payroll, and ongoing development

Develop and implement strategies to continuously enhance how TAs deliver customer value and promote student success

Monitor and evaluate the TA program's impact on student success outcomes

Develop and implement grading calibration tools and processes to deliver consistent grading standards across students and cohorts

Regularly analyze behavioral and grading data to identify trends and areas for improvement

Collaborate with cross-functional partners (Product, Marketing, Technology, etc.) to continuously improve the overall academic experience for both students and TAs

Collaborate with Manager and other Supervisors to support the overall management of part-time employees to deliver consistently high-quality academic experiences

Contribute to engagement and job satisfaction across the broader Academic Success community

Help manage and regularly update/iterate knowledge management and training resources for the Academic Success team

Support data-driven experiments and iterations to evolve how the Academic Success team delivers customer value throughout the academic experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

3 years education experience1 year supervisory experienceGrading college courseworkMentoring skillsFlexibility in working hoursMaster's DegreeTeamwork-oriented

Required

Bachelor’s degree required

Minimum 3 years professional experience in education field

Minimum 1 year experience in a supervisory role

Experience grading college-level coursework

Track record of independently executing work at the highest level of excellence

Demonstrated success in helping others to success in a mentor, tutor, coach, manager, or similar capacity

Demonstrated ability to quickly master new assignments, systems, and processes

Demonstrated ability to identify when to ask for help; identify, correct, and learn from mistakes; identify opportunities for improvement and suggest new approaches

Excellent written communication skills across email, messaging platforms, etc.

Experience and skilled in working remotely full-time, both independently and collaboratively

Ability to thrive in an innovative, creative, and teamwork-oriented professional environment with evolving job responsibilities

Ability to flex remote working hours in order to meet business objectives (e.g., being responsive to urgent employee messages during some evenings and weekends)

Preferred

Master's Degree

Benefits

Remote work providing flexible work/life balance

Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

Competitive health benefits and new hire eligibility starts day-1 of employment

Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

Company

Kaplan

Glassdoor

3.7

Kaplan is a provider of educational services. It is a sub-organization of Graham Holdings.

Founded in 1938

Fort Lauderdale, Florida, USA

10,001+ employees

http://www.kaplan.com

H1B Sponsorship

Kaplan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (15)

2020 (39)