Sudale Search & Select ยท 17 hours ago
Team Leader
United States
Full-time
Remote
Entry, Mid Level
$90K/yr - $100K/yr
2+ years exp
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Hiring Manager
Kerry Sudale
Insider Connection @Sudale Search & Select
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Responsibilities
Provide continuous coaching and feedback to ensure agents maintain high-quality standards (QA scores above 90%).
Monitor and manage agent performance, including productivity, attendance, and adherence to schedules.
Resolve escalated customer issues, using your expertise to achieve positive outcomes.
Foster a culture of learning and development by delegating tasks and nurturing potential within the team.
Plan and participate in team-building activities to boost motivation and engagement.
Qualification
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Required
2+ years of coaching experience, with a demonstrated ability to improve team performance.
2+ years of customer service experience in a contact centre environment.
Hands-on experience with tools such as Zendesk, Metabase, and Five9.
A proactive problem-solver, comfortable handling challenging situations and escalations.
Strong leadership and mentoring skills, with a passion for developing others.
Benefits
Fully remote working, offering flexibility and work-life balance.
A chance to grow within a fast-paced, scaling organisation committed to your development.
Leadership in a 24/7 contact centre operation, allowing you to directly influence team success.
A competitive salary and a comprehensive benefits package.
The opportunity to make a meaningful impact on team culture and customer satisfaction.
Company
Sudale Search & Select
At Sudale Search, we are dedicated to our customers and focus on absorbing ourselves into our customer's business, culture, and values.
London
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
