PSCU · 10 hours ago
Manager, PMO Program Management (Client Delivery) - Remote
United States
Full-time
Remote
Senior Level
$106K/yr - $135K/yr
7+ years exp
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Responsibilities
Oversee Program Management portfolio of projects and programs.
Develop and implement strategic plans that align with organizational objectives and priorities.
Identify opportunities for growth, innovation, and optimization through strategic initiatives and client project engagements.
Translate strategic goals into actionable project and program objectives.
Establish and maintain a program management framework which drives a consistent and first-class leading level of program delivery for strategic Velera financial institutions.
Lead a team of Program Managers for the planning, execution, and delivery of multiple programs and projects aligning Velera's team to meet financial institution’s strategic goals and objectives.
Oversee comprehensive program plans, including scope, timelines, and resource requirements.
Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards.
Identify and mitigate risks, issues, and dependencies within portfolio of programs.
Maintain working knowledge of the Program Management and reporting PMO tools
Maintain thorough knowledge of both industry standard best practices and PMO processes as it pertains to program/project management and supported areas of operations.
Establish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams.
Lead professional services team charged with defining client engagement scope, goals, and deliverables in collaboration with stakeholders.
Ensure contractual obligations are met and professional service-based fees are realized.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to team’s job accomplishments.
Allocate resources effectively to support program priorities and optimize utilization of talent and budget.
Identify resource gaps and proactively address staffing needs and capacity.
Establish and enforce quality standards and best practices for program management, professional services, and delivery.
Conduct regular reviews and audits to assess project and program quality and compliance with standards and requirements.
Implements production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures.
Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination of staff.
Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement.
Direct staff to ensure all duties are performed according to department performance standards
Handle escalations when needed, and resolving issues in a manner that balances operating standards with long-term value creation and client relationships.
Foster a collaborative and high-performance work environment, promoting teamwork, innovation, and continuous improvement.
After-hours on-call support, as needed.
Qualification
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Required
Bachelors degree in a related field and/or equivalent combination experience and education is required.
Seven (7) years of credit/debit card and/or financial industry-related experience.
Five (5) years of client project, program management and/or conversion-related experience required.
Excellent verbal and written communication.
Solid organizational and time management skills.
Ability to prioritize.
Ability to lead, coach, train, and support team.
Detail oriented.
Ability to recognize, anticipate, and solve problems.
Ability to manage multiple tasks and staff.
Risk management skills.
Quality management.
Problem resolution skills.
Facilitation and team building skills – internal and external.
Preferred
Five (5) years of management experience preferred.
PMP / PgMP Certification Preferred.
Benefits
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Company
PSCU
PSCU/Co-op Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck Fagan
President and CEO
Tom Gandre
Chief Operating Officer
Company data provided by crunchbase
