Laitram · 16 hours ago

Oracle Cloud Applications HCM Product Manager/Owner

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Responsibilities

Lead the implementation and configuration of Oracle HCM Modules such as Core HR, Payroll, Time & Labor, Absence Management, Compensation and Benefits.

Participate in Requirement Gathering sessions, analyze business requirements, document and recommend solutions to meet business needs.

Provide ongoing support for Oracle HCM applications, troubleshoot issues, work with Oracle Support (SR) and ensure timely resolutions.

Keep track of Quarterly patching for Cloud modules, analyze, present new features and bug fixes to Business.

Develop and deliver training sessions for end-users and create comprehensive documentation for system configurations and processes.

Assists with data migration, data integration and ensure data accuracy and integrity within Oracle HCM Cloud, ERP Applications and other related business applications.

Conduct functional testing part of the Implementation and quarterly patch cycle for Cloud modules, to ensure that the system meets business requirements and is free of defects.

Provide excellent customer service by addressing user queries and issues promptly and effectively.

Manage service desk Oracle HCM Cloud Applications support queue, gather support details, and resolve incidents within established SLAs.

Monitor and triage Oracle HCM Applications integration errors and triage for resolution; escalate to appropriate technical team as needed.

Identify and provide workarounds to end users when a root cause resolution is not possible in the near term.

Excellent analytical and problem-solving skills.

Strong verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.

Ability to work collaboratively in a team environment and share knowledge with peers.

Maintain the confidentiality of Company information and Personnel data.

Qualification

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Oracle HCMOracle FusionOTBIBIPHDLFBDIHCM AnalyticsOracle Integration CloudPaaS DevelopmentOracle ERP ApplicationsData migrationData integrationTraining deliveryProject ManagementDocumentation skills