200+ applicants

Company

Rently · 15 hours ago

Client Success Manager CSM-1

KC Metro Area

Full-time

Remote

Mid Level

$75K/yr - $80K/yr

3+ years exp

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No H1B

Hiring Manager

Delaney Matthews

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Responsibilities

Proactively identify and escalate opportunities for growth and clients at risk.

Conduct regular check-ins and quarterly business reviews with assigned clients.

Provide a high level of actionable insight and data analysis to add value for customers.

Participate in all team meetings and provide process enhancement feedback while promoting a culture of teamwork.

Demonstrate increasing knowledge and comprehension of Rently products and integrations.

Accurately document and update client records, support notes, and interactions in systems like Salesforce, ZenDesk, Dialpad, Confluence, etc.

Ensure compliance with Rently best practices while following established policies and procedures.

Consistently meet OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators) as communicated by the manager.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceZenDeskSaaSReal estateProptechGoogle Suite ProductsClient orientationData analysisProduct demonstrationsMediating skillsCustomer churn reductionProduct design support

Required

Experience with Salesforce, ZenDesk, or other comparable CRMs and support ticketing systems.

Proven ability to work in a fast-paced, team-oriented environment.

Prior experience in SaaS, real estate, or proptech.

Technical aptitude and ability to identify alternative solutions to customer issues.

Ability to handle multiple, critical, high-priority issues with a sense of urgency.

Proficiency with Google Suite Products.

Excellent verbal, written, and interpersonal communication skills with strong active listening abilities.

Effective problem-solving skills and a strong client orientation.

Detail-oriented and dependable, with a positive and inquisitive attitude.

Ability to multitask, prioritize, and collaborate cross-functionally.

High degree of self-motivation, drive, and a proactive nature.

3-5 years of experience in a customer success role.

Preferred

Bachelor's degree or higher.

Multifamily industry experience.

Track record of providing excellent customer advocacy.

Experience in sustaining business growth and profitability by maximizing value.

Ability to analyze customer data to improve customer experience.

Experience holding product demonstrations for customers.

Ability to evaluate and improve tutorials and other communication infrastructure.

Skilled at mediating between clients and the organization.

Experience escalating customer requests and complaints as needed.

Proven ability to minimize customer churn.

Experience in aiding product design and product development.

Benefits

Medical, Dental and Vision through Anthem Blue Cross (Rently pays 75% of employee monthly premium. 2 HMO options (where available) and 2 PPO options. FSA, and other voluntary plans. Company provided STD and LTD, and life insurance.

401k with 3% Rently match

Paid time off

Sick time off

Partial gym membership reimbursement

Partial pet insurance reimbursement

Career growth opportunities

Professional development opportunity

Work related travel opportunities (dependent on role)

Company gatherings & team events

And more!