Anthology Inc · 1 day ago

Live Chat Customer Service Advisor

United States

Full-time

Remote

Entry Level

$12/hr - $12/hr

1+ years exp

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Higher Education

No H1B

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Responsibilities

Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries

Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently

Handling and resolving situations with customers in a timely and effective manner

Assisting management with special projects relating to customer service

Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times

Handling multiple job tasks at one time and escalating issues in a timely manner

Qualification

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Live chat experienceCustomer service experienceTyping speed 50 WPMWritten English proficiencyMicrosoft WordMicrosoft ExcelMicrosoft OutlookData entry skillsAdaptability to softwareTime management skillsCustomer experience focus

Required

Willing to accept a temporary assignment

Must have a minimum of 3 months live chat experience.

Ability to pass a typing speed test and type 50 WPM

At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent

Ability to sit and work at a desk and on the computer for extended periods of time

Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift

Ability to take inbound (voice) phone calls in a conversation-heavy environment

Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)

High School diploma or GED

Must be at least 18 years old

Ability to work a variable schedule, including evenings and weekends, based on call center needs.

Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills

Must reside within an approved state

Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service 40 Mbps Download 15 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Hardwired Connection Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges