Cohere Health · 6 hours ago

Seasonal Intake Specialist

United States

Full-time

Remote

Entry Level

$17.50/hr - $17.50/hr

2+ years exp

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Responsibilities

Answer inbound phone calls, emails, and faxes from healthcare providers

Provide exemplary customer service with every interaction

Provide resolution on first interaction with the caller

Deliver quality results with every interaction in a timely manner

Collect and gather all necessary information for clinical review

You will be cross-trained with other various positions within the company

Must have a strong sense of self-awareness, willingness to learn and accept coaching to improve

Must have empathy of others and ability to build rapport

Thrive in a fast-paced environment, and are willing to jump in and help other team members

Interact with customers via inbound calls, outbound calls, emails, and other communication platforms

Qualification

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Prior Authorization processesHealthcare experienceComputer proficiencyGSuite productsMicrosoft productsMac proficiency