Buckman · 6 hours ago

Solutions and Customer Delivery Manager

Memphis, TN

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Manufacturing

Comp. & Benefits

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Responsibilities

Develop and oversee comprehensive plans for chemical application trials, ensuring defined scope, objectives, resources, and budget.

Conduct Requirement and Alignment (RAT) discussions with sales and mill teams; organize Transition Workshops where necessary.

Collaborate with mill-specific sales teams, Solution Engineers, and relevant stakeholders to create detailed project evaluation plans.

Execute and monitor chemical trials and TCO projects, ensuring alignment with project timelines, budgets, and deliverables.

Track and evaluate trial performance, address issues, and provide technical recommendations based on findings.

Conduct post-project / trial evaluations, document results, and participate in closure meetings with mill stakeholders.

Maintain a comprehensive project tracking sheet, providing regular updates to all stakeholders and ensuring timely project closure.

Oversee and deploy Solution Engineers to prioritize projects, support mill troubleshooting needs, and address specific application requirements.

Manage Customer Delivery Technicians (CDTs) for on-site mill services, aligning CDT duties with mill-specific service levels at the target customer base.

Recruit, onboard, and provide training to new Solution Engineers and CDTs, facilitating continuous development through internal and external training programs.

Assess and select suitable chemical applications tailored to specific paper production processes or delegate tasks to Solution Engineers.

Optimize chemical applications to enhance production efficiency, paper quality, and cost-effectiveness, while driving TCO initiatives with the Solution Engineers and the CPT/TCO Specialist.

Troubleshoot chemical application issues, conducting joint workshops with sales, Solution Engineers, and mill stakeholders as required.

Stay updated on industry advancements in chemical applications, incorporating new technologies and methods into projects.

Collaborate with Buckman’s R&D and subject matter experts to implement best practices and share technical insights across the team.

Deliver targeted training programs on chemical applications and trial management for team members and stakeholders, strengthening technical expertise within the team.

Conduct service audits at key mill sites to ensure compliance with contractual service levels and address mill-specific service needs.

Facilitate Requirement and Alignment (RAT) discussions and service workshops as required for mill-specific requests outside standard bid specifications.

Ensure CDTs are effectively supporting the sales team and fulfilling customer service needs at the mill level.

Partner with R&D, sales, quality control, and Field Support Managers to support complex projects and trials.

Engage stakeholders by clearly communicating project status, trial results, and recommendations.

Work closely with the Field Support Manager to meet key project, trial, and application needs, including CSE requirements.

Qualification

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Chemical EngineeringPulp & PaperProject ManagementPMP CertificationMS ProjectAsanaTrelloStakeholder EngagementTechnical Proficiency