Ancient Nutrition · 5 hours ago
Customer Service Digital Representative
United States
Full-time
Remote
Entry Level
Maximize your interview chancesDietary SupplementsHealth Care
Hiring Manager
Emily Owen
Insider Connection @Ancient Nutrition
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Deliver excellent customer service support to our consumers through email, social media channels, live chat, etc.
Provide all online customer order support -ordering issues, updates on shipping, tracking information etc.
Educate and inspire consumers about our product, health & wellness and assist with purchasing decisions
Review, log and report issues and work with the departments across the organization to ensure our consumers are having a great experience shopping on our site
Log consumer interactions (wrap up codes, dispositions, AR/complaint form)
Monitor and respond to all reviews and Q&A on our website and com
Manage any and all consumer support for consumers purchasing on Amazon.com
Have an innovative approach with all consumer questions and push to improve processes, perspectives, and the overall customer experience.
Quick and friendly follow-up on all customer issues, inquiries and opportunities with a whatever-it-takes attitude
Ability to work independently in a fast-paced environment
Ability to organize, prioritize, and work under time constraints with attention to detail
Work effectively with other members of the Ancient Nutrition team
Qualification
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Required
Experience in customer service, particularly through email, live chat, and social media.
Ability to deliver excellent customer service support to consumers.
Ability to provide online customer order support including ordering issues, updates on shipping, and tracking information.
Ability to educate and inspire consumers about products and assist with purchasing decisions.
Experience in logging consumer interactions and reporting issues.
Ability to monitor and respond to reviews and Q&A on the website.
Experience managing consumer support for purchases on Amazon.com.
Innovative approach to consumer questions and improving processes.
Quick and friendly follow-up on customer issues and inquiries.
Ability to work independently in a fast-paced environment.
Ability to organize, prioritize, and work under time constraints with attention to detail.
Ability to work effectively with other team members.
Strong written and communication skills.
Proactive self-starter eager to contribute to brand growth.
Organized and detail-oriented.
Can-do attitude and team player.
Preferred
Passion for health and wellness.
Curiosity and a mentality of constantly challenging best practices.
Flexibility and understanding that change is constant.
Benefits
Health insurance benefits
Basic life insurance
Access to affordable vision, dental and disability insurance
Unlimited Paid Time Off
Paid maternity and paternity leave
Free Ancient Nutrition products
Company
Ancient Nutrition
Ancient Nutrition's mission is to restore our health, strength, and vitality by providing healthiest food nutrients to the modern world.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$103MKey Investors
VMG Partners
2018-03-08Private Equity· $103M
Leadership Team
Jordan Rubin
Co-Founder and Chief Executive Officer
Josh Axe
Co-Founder & CVO
Recent News
Google Patent
2024-04-14
WholeFoods Magazine
2024-01-19
Company data provided by crunchbase
