CoxHealth · 6 hours ago

IT Customer Support Analyst

Springfield, MO

Full-time

Remote

Mid, Senior Level

4+ years exp

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Oncology

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Responsibilities

Providing technical support to end-users of IT systems and applications.

Diagnosing and resolving technical issues.

Providing guidance and training to end-users.

Ensuring that all issues are resolved in a timely and effective manner.

Documenting support requests and maintaining accurate records of support incidents.

Qualification

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Technical TroubleshootingService Desk ManagementEnd-User SupportWindowsMacOSHardware SupportSoftware ApplicationsProcess ImprovementIncident ManagementDocumentation

Required

2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.

3 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field.

4+ years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field.