Medtronic · 9 hours ago
Field Service Engineer IV
New York, NY
Full-time
Remote
Mid, Senior Level
$70K/yr - $104K/yr
8+ years exp
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U.S. Citizen Only
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Responsibilities
Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems, CAS CryoConsole and CS consoles and systems.
Maintain and submit technical records and documentation as per regulatory requirements.
Provide information from experiences in the field to colleagues in the office as well as updates to the database.
Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
Provide input to Engineering and Manufacturing for upgrades to CAS/CS products.
Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
Investigate, analyze, and recognize trends in technical data as it relates to CAS/CS products.
Participate in special projects as requested by the US Field Service Manager or designee.
Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
Qualification
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Required
High School Diploma or equivalent required.
8 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in a technical discipline can be used in lieu of 2 years’ experience.
Preferred
Bachelor’s degree in an Engineering discipline
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Experience with mapping systems.
Ability to troubleshoot problems and technically diagnose medical equipment.
Excellent English writing and verbal communication skills
Experience in teaching technical subject matter
Excellent time management skills and detail oriented
Flexibility to travel frequently including possible international locations.
Ability to work independently, self-motivated and without direct supervision.
Extensive direct, face to face customer contact and interaction
Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with CAS/CS Solutions products and services.
Benefits
Competitive Salary and flexible Benefits Package
A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
10,001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (185)
2022 (337)
2021 (383)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$9.11BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
2023-03-03Grant· $2.95M
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Karen L. Parkhill
EVP & Chief Financial Officer
Recent News
Company data provided by crunchbase
