Tenable · 8 hours ago
Technical Support Engineer (West)
Idaho, United States
Full-time
Remote
Entry Level
$28.85/hr - $38.46/hr
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Hiring Manager
Marie M.
Insider Connection @Tenable
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Responsibilities
Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
Use remote troubleshooting techniques to troubleshoot and correct issues
Analyzing vulnerability scan results, system audits, and log events
Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
Recreate customer software issues in a lab environment for engineering assessment
Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
Maintain in-depth knowledge of Tenable products and information security best-practices
Create and publish solution knowledge for re-use by customers and Tenable employees
Continually review personal performance metrics to ensure goals are consistently met
May perform other duties and responsibilities that management may deem necessary from time to time
Opportunities for career advancement within Technical Support as well as other organizations within Tenable
Qualification
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Required
Must be based on the West Coast
Bachelor’s degree in a technical field (or equivalent experience)
Knowledge of networking, TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
Knowledge of Computer, Network and Application security is a plus
Knowledge of Nessus or similar programs is a plus
Previous experience in customer support or network security
A passion for helping customers succeed
Outstanding written and verbal communication skills
Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace
Ability to multi-task and manage multiple priorities in a fast-paced environment
Ability to sit and work at a computer for extended periods of time
Some travel may be required
Occasional availability to work weekends and Holidays
Preferred
Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
Log analysis using a SEIM product (Splunk, ElasticSearch, etc.)
Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
Fundamental understanding of programming languages
Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc.)
Experience with or understanding of Certificates and CA’s
Basic understanding of reviewing PCAPs with tools such as Wireshark
Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin)
Benefits
Medical, dental, vision, disability and life insurance
401(k) retirement savings with company match
An employee stock purchase plan
An employee referral program
Flexible spending accounts
An Employee Assistance Program (EAP)
Education assistance
Parental leave
Paid time off (PTO)
Company-paid holidays
Health and wellness events
Community programs
Company
Tenable
Tenable helps organizations to understand and reduce their cybersecurity risk across the full range of modern computing assets.
Founded in 2002
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$565.44MKey Investors
Insight PartnersAccel
2020-07-29Post Ipo Equity· $255.6M
2018-07-26IPO· nasdaq:TENB
2017-07-03Secondary Market· Undisclosed
Leadership Team
Amit Yoran
CEO
Renaud Deraison
Chief Technology Officer, co-founder
Recent News
2024-10-21
2024-10-11
2024-10-11
Company data provided by crunchbase
