Be an early applicantLess than 25 applicants

Company

Insulet Corporation · 7 hours ago

Sr. Documentation Coordinator (Remote / Flexible)

United States

Full-time

Remote

Mid Level

$22.84/hr - $34.30/hr

3+ years exp

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Health CareMedical

Comp. & Benefits

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Responsibilities

Duplicate Auditing: Manage queue within Salesforce where the system was unable to match customer data, requiring manual verification.

• Physician Verification: Manage queue where the system was unable to populate a provider, requiring manual verification.

• Consent Verification: Manage queue and assign outreach task for customers who do not have consent on file.

• Voicemail Bucket: Review and assign to appropriate rep.

• Documentation Scrubbing: Properly review faxes received and link to appropriate customer record.

• Perform UHC BI’s

• Process training records sent in from our Clinical Services Managers

• Validate Clinic Contract Assignments

• Provide feedback to management team on an as needed basis.

• Perform additional duties and/or projects as assigned by management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce CRMDocument routing softwareCustomer service orientationDiabetes knowledge

Required

Associates degree and 3+ years’ related experience working in a professional environment

Ability to independently follow standardized workflows as defined by management

Ability to work in a fast paced environment, managing multiple priorities

Requires sitting and standing associated with a normal office environment

Manual dexterity needed for using a computer keyboard

Lightweight lifting may be required

Preferred

Knowledge of diabetes and experience supporting customers with diabetes

Experience with Salesforce CRM

Effective written and oral communication skills

Strong attention to detail and follow up skills

Strong analytical and problem solving skills

Demonstrated initiative and 'do what it takes work approach' to get the job done

Exceptional customer service orientation

Team player; ability to work cooperatively and collaboratively with others (internally and externally)

Flexible and resilient in work approach

Company

Insulet Corporation

Glassdoor

4.0

Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

Founded in 2000

Acton, Massachusetts, USA

1,001-5,000 employees