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Company

iRhythm Technologies, Inc. · 14 hours ago

Key Account Manager- Pittsburgh

United States

Full-time

Remote

Mid Level

$85K/yr - $95K/yr

3+ years exp

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Responsibilities

Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.

Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.

Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.

Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.

Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).

Act in a timely manner to resolve customer issues.

Provide continuous evaluation of processes and customer workflow.

Suggest new methods to create efficiencies through improved processes and additional technology.

Leverage iRhythm regional expertise as necessary.

Manage, onboard, and support assigned accounts.

Attend and support key customer meetings and sales Quarterly Business Review sessions.

Establish and maintain strong relationships with accounts and the internal sales organization.

Lead or participate in strategic initiatives within assigned accounts.

Conduct in-person account management initiatives as needed.

Monitor and communicate key performance trends across assigned accounts.

Work to develop action plans to improve account performance.

Qualification

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Account ManagementCustomer SuccessHealthcare ExperienceSalesforceMicrosoft Office

Required

Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.

At least 3 years in an account management or customer success role supporting large or complex accounts.

Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.

Self-directed and proactive.

Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

Ability to multi-task and prioritize in a fast-paced environment.

Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office.

Exceptionally collaborative, highly responsive, flexible, and adaptive.

Must be willing to travel up to 20%.