dentsu · 5 hours ago

EVP, Senior Partner

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$236K/yr - $380K/yr

15+ years exp

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Responsibilities

Strategic Thinking/Vision: Understand the challenges faced by customers; develop and implement unique experience transformation strategies to accelerate the business strategy.

Capability Expertise: CX&C; understand the marketing dynamics of the capabilities and industries, customer needs specific to those dynamics and the solution trends to grow our business. Be a subject matter expert and trusted advisor to clients, providing strategic guidance, lead complex projects

Alliance Partners: Teams with Alliance partners through proactive relationship development with Account Executives, pipeline mapping and joint account planning to promote co-selling of partner products and services to Merkle customers, as well as, Merkle solutions to partner customers.

Executive Engagement & Strategic Counsel: Leads customer engagements and provides strategic counsel to growing multinational brands. Experience digging into prospects' pain points and validating the issues they're facing with main contacts from across the customer organization.

Growth: Leads business development and client go to market for the capability in close collaboration with Solutions & Delivery teams; grow existing customer business and develops new business opportunities in partnership with business development for new logo acquisition.

Business Acumen: Manage a P&L; forecasts growth; meet financial goals and targets.

Team Leadership: Understand the importance of leading, hiring, developing talent, and keeping Experts engaged. A leader who can also be a supportive manager and works alongside the team. Understand that encouraging the teaming dynamic is as crucial as closing and retaining seven and eight figure accounts. Facilitate sourcing, qualifying, and closing top talent to the vertical. Keenly focused on engaging and keeping existing Experts, focused on commitment to career pathing and skills development for Merkle employees.

Driving Execution: Translates goals into operational reality. Breaks down strategic priorities or business initiatives into important tasks and identifies accountabilities. Align resources to ensure implementation and delivery of required results.

Creativity/Innovation: Stays ahead of industry trends. Always looking for new solutions to solve customer challenges. Aware of innovations at Merkle and finds ways to use them for the vertical practice.

Thought Leader: Positioning Merkle as a “thought leader” in customer experience marketing solutions and accomplishes that by forming and advocating a strong point of view. Take advantage of opportunities to share that point of view in articles and speaking engagements and encourage the team to do so as well.

Qualification

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Business DevelopmentP&L ManagementCX&C ExpertiseCustomer Relationship ManagementStrategic PlanningClient ServicesSales OrientationCreativity/InnovationComfortable with ChangeGlobal Scale Management

Required

Experienced business builder. Experienced at leading business development efforts and managing an 8-9 figure P&L to achieve growth and profit goals.

Proficient at large-scale customer management with global responsibilities.

CX&C expert. Strong point of view on how to accelerate experience transformation and profitable brand growth through solutioning & specialization.

Proven track record of creating satisfied customers through high fidelity Client Services.

Fifteen plus years’ experience as both a strategic and tactical leader, substantial experience in the CX&C capability at the industry and/or sub-verticals.

Passion towards data-driven marketing and a belief in the power and potential of people-based marketing; Intuitive curiosity about technology and the ability to create more seamless and valuable customer experiences.

Mentors and develops more junior staff, sharing knowledge and providing guidance on career growth.

Ability to pivot and evolve in a complex organization and ever-evolving technology landscape.

Able to work well with multiple capability leaders, socializes points of view with key stakeholders, has mastered leading through influence.

Experience hiring and developing personnel, while building teams; Ability to manage teams in a distributed work environment.

Can grow new business and develop existing customers.

Experience in Agency Services of Record, Business Consultancy, and Strategic Integrator relationships, Client Service management, and Solutions & Delivery.

Bachelor’s Degree required