Lindblad Expeditions · 5 hours ago

Director, Expedition Development - Bluewater Fleet

New York, NY

Full-time

Remote

Director/Executive

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Responsibilities

Work with Sr. Management on annual deployment and oversee execution of deployment launch and modifications for four vessels: National Geographic Endurance, National Geographic Resolution, National Geographic Explorer, and National Geographic Orion

Guide appropriate Field Staff, Expedition Leaders (EL), Expedition Developers, Land Managers and Program Managers to create and execute an exemplary program.

Lead team to ensure itineraries have strong, marketable program themes and narratives woven throughout the expedition.

Continually identify, research, and develop expedition product enhancements, equipment, resources, and tools necessary for ongoing product innovation and differentiation.

Determine relevant extension options for voyages and maximize occupancy/profitability.

Maintain a deep and broad knowledge of permitting compliance laws and regulations, and directionally influence the design of the itinerary to ensure these comply with local law, both short and long term.

Monitor daily feedback reports from vessels, guest survey results, and shipboard debrief reports to identify trends, and direct improvement plans as necessary.

Work with cross-departmental team to support all operational aspects in any contingency or emergency situation, such as flight delay/cancellation, mechanical failure with ship, natural disaster, etc.

Oversee program P&Ls to ensure financial accuracy, profitability and cost-management.

Review RFPs and ensure favorable contracts with DMCs and vendors, assisting with contract negotiations, as necessary.

Maximize revenue and profitability through thoughtful deployment analysis, curated product offerings, and competitive monitoring

Work with Sr. Management, sales, and marketing to determine trends and lead the team to develop new itineraries to meet those trends.

Ensure timely delivery of internal and external informational assets to assist reservations, sales and guest communications

Maintain competitive monitoring to ensure delivery of marketable products

Brief sales and trades, occasionally presenting to large groups

Cultivate strong relationships with local vendors, hotel partners, air charter agents, internal and external partners.

Represent the organization in local associations, such as IAATO and AECO, as necessary.

Facilitate LEX/NG Fund conservation initiatives.

Ensure deadlines are met as determined by the Operations Calendar, including product launches and training, development of accurate and timely pre-voyage information and other necessary elements

Work with Sr. Management and the Expedition Development team to support all operational aspects in any contingency or emergency situation, such as flight delay/cancellation, mechanical failure with ship, natural disaster, etc.

Respond to escalated questions/concerns from internal, external, and onboard teams.

Review debriefing reports, voyage reports, comment cards, guest letters/emails and ensure action plans are executed as necessary.

Ensure permits are secured for destinations.

Ensure the team produces high quality, timely guest information and documentation.

Ensure the team provides complete and accurate manifests to shoreside and onboard teams in a timely manner.

Visit local vendors for contract finalizations, site inspections and quality control.

Visit and liaise with ship personnel, ensuring the highest possible quality being delivered to guests.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Hospitality experienceExpedition program developmentFluent EnglishRelationship managementGeographic knowledgeMarine operationsCollaborative teamwork