Veolia North America · 8 hours ago
Collections Specialist
Norfolk, VA
Full-time
Remote
Entry, Mid Level
$23.32/hr - $28.37/hr
3+ years exp
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Responsibilities
Customer collections – Convert to cash for designated portfolio
Make collections contact using the company’s Desktop Procedures (DTP) which includes calls, emails, and escalations
Address/resolve payment disputes/deduction issues
Document and update collection status (system notes)
Identify and communicate escalations to mitigate risk
Collecting and analyzing data for a selected payment/debt history.
Consulting and helping customers with disputes.
Partner with the shared service cash/order to cash team.
Developing measures encouraging timely payments.
Managing historical records of account status and collection operations.
Reporting on collection operations and customer account updates.
Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
Execute credit card payments when necessary.
Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.
Other essential functions and duties may be assigned as needed.
Qualification
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Required
High school diploma, GED or equivalent required
3+ years of AR experience or equivalent combination of education and experience required
Role requires an agile mind set and ability to execute change quickly
Basic knowledge of O2C (Order to Cash) cycle
Basic understanding of Accounts Payable process
Basic understanding of GAAP and general accounting
Customer Service as it relates to AR
Ability to work independently and plan extensively to meet goals
Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment
Possesses an eye for detail and has excellent written and verbal communication skills
Must demonstrate strong ability to identify, analyze and solve problems
Must demonstrate ability to manage multiple projects and heavy work volume within time constraints
Must have the eagerness and capacity to learn and think out of the box
Preferred
Associate degree in business from an accredited college or university preferred
Strong billing reconciliation and accounting skills
Motivated problem-solver who can work together effectively with a larger team
Experience with Google applications a plus
Company
Veolia North America
Veolia North America helps customers address environmental and sustainability challenges in energy, water and waste.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Cappadona
President and CEO at Veolia North America
Christina DeLago
Chief of Staff - CEO
Recent News
BizTimes - Milwaukee Business News
2023-10-12
Company data provided by crunchbase
