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Company

Syneos Health Learning Solutions · 8 hours ago

Digital Learning Analyst

United States

Full-time

Remote

Mid, Senior Level

$45/hr - $50/hr

5+ years exp

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Responsibilities

Work with L&D business team, Learning Experience Excellence Team, and IT partners to accomplish day-to-work.

Day-to-day administration/system upload of Janssen’s TA learning assets developed by all Commercial Business Units

Develop and document processes to create standard operating procedures as needed

Perform audit duties routinely

Create and schedule Training reports as needed from learning Technology Platforms

Manage advanced analytic report requests from various learning (assessment, LMS, and continuous learning) platforms

Provide SCORM assistance, including: SCORM package testing and package uploading into learning platforms. Collaborate with vendors for appropriate troubleshooting.

Identify operational trends and recommend opportunities for process and other improvements

Receive in-bound technical support calls or emails from SL&D partners and field force employees, following appropriate process to resolve issues within SLAs

Partner with support services and IT to maintain data integrity and good internal customer service

Manage uploads of all assessments and certification requirements

Collaborate with stakeholders, ensuring system configurations for product launches

Possess strategic confidence to provide feedback and recommendations to appropriate stakeholders

Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders

Ability to drive governance within the framework of Digital Learning

Continuously seek to improve the Learning Technology and ways of working to meet business needs and improve user experience

Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems

Strategic ability to meet with all key internal stakeholders in team meetings and in a 1:1 setting

After initial orientation and time in position, candidate will be asked for recommendations for streamlining and implementing best practices.

Takes part in or conducts end user and cross team upskilling on given tool of expertise

Independently plans, schedules, and executes day-to-day work and objectives with minimal supervision, within the limits of established policies, guidelines and procedures, with most tasks delivered in the form of expected results and some impact on others within the job area.

Qualification

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Learning Technology PlatformsProject ManagementSCORMMicrosoft 365ExcelData IntegrityTechnical SupportLife Science ExperienceInstructional DesignDatabase LanguagesWeb BrowsersSharePointSalesforce

Required

Minimum of 5-7 years of experience managing and supporting learning technology platforms including: LMS, LCMS, and LXP

Results oriented, proactive work ethic and ability to self-direct with strong attention to detail with a clear communication style

Comfort with ambiguity and ability to adapt to change while meeting deliverables and all timelines are required and essential to success

Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders

Strong project management skills

Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.

Demonstrate knowledge of industry with a functional understanding of training development, eLearning development and instructional design

Excellent customer service/interpersonal skills

Ability to understand the big picture and connect the dots across various functions and business units

Functional understanding rational data base languages, web browsers and system plug and play applications

Expert level working knowledge of Microsoft 365, with advanced Excel skills required

Intermediate to Expert level knowledge and experience with the following: Portal Applications - i.e. LMS, Gaming platforms, Salesforce, SharePoint, and ability to learn proprietary Learning Portal systems

Can be trusted to maintain confidential information