Wrapbook · 10 hours ago

Payroll Operations Specialist

United States

Full-time

Remote

Mid Level

$74K/yr - $120K/yr

3+ years exp

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Responsibilities

Handle day to day payroll processing from calculations through to remittances to include synthesize complex collective bargaining agreements and simple mathematical rules

Work directly with clients to triage and troubleshoot US and Canadian payroll issues and concerns

Provide payroll support to internal teams, clients, and workers

Process payroll corrections related to taxable wages, overpayments, and other calculation errors

Hands on experience calculating and auditing of forms T4 & T4 Summary

Process corrections for workers and for contractors

General day-to-day administrative duties such as mail review/resolution, processing contract service letters, disability/paid leave requests, verifications of employment, check verifications, and miscellaneous invoice entries (1-off payments)

Resolve Banking reconciliations and client/worker notifications relating to payroll and invoicing

Document processes and maintain SOPs

Review and prepare escheatment-related functions

Responsible for reporting and resolving payroll calculation errors

Be able to process manual remittances as needed

Answer remittance questions and escalations

Across all processes, identify areas of improvement, suggest enhancements, and surface ideas to the team lead/manager

Collaborate with cross-functional partners to resolve customer inquiries and other escalations and update Salesforce.com cases in a timely manner

Resolving all cases that are assigned within the required Service level agreement

Process corrections related to worker classifications

Process all agency notices

Other duties as assigned

Qualification

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US payroll processingCanadian payroll processingMulti-state payroll experienceEntertainment industry payrollPayroll software proficiencyExcel skillsProcess documentationUnion experienceGoogle SuiteMicrosoft OfficeSalesforce.comConflict resolution skills