Real Chemistry · 13 hours ago

Account Supervisor

United States

Full-time

Remote

Mid Level

$85K/yr - $100K/yr

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Responsibilities

Participates in new business opportunities as a support to the Account Director

With guidance from the Supervisor, writes/populates the proposals/SOWs in response to client inquiries for new business

Serves as day-to-day client contact

Builds and maintains client relationships

Debriefs with Sr Acct D/Acct D regularly

Moderating specific meetings/calls/email communications with client stakeholders, ensuring a client-centered approach to all communications

Oversees all notetaking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties

Coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e.) creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc ––balancing client expectations alongside the execution of successful work output

Follows and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.

Works in close partnership with PM to ensure the smooth production process of all scopes of work

Reviews timelines created by PM to ensure dates align to client SOP and needs

Collaborates with PM to meet client submission deadlines and expectations

Drives the creation of billable job codes

Assists Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals

Works with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D

May mentor/coach and supervise junior staff

May work with Supervisor determine a professional growth plan where a direct report can further develop skillsets, contribute to the organization, and feel professionally satisfied

Effectively collaborates with members across the entire team to succeed

Ensures procedures are being followed by team members

Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus

Qualification

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Client relationship managementProject managementProposal writingMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint