Cytiva · 7 hours ago
Customer Success Manager
New York, NY
Full-time
Remote
Senior Level, Lead/Staff
$85K/yr - $120K/yr
8+ years exp
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Responsibilities
Lead the execution of customer success processes, including creation of success plans, onboarding, account management, and other activities to support the customer’s successful adoption of our products.
Manage a portfolio of customer accounts, ensuring satisfaction and addressing their evolving needs, ultimately driving subscription renewals and expansion opportunities
Collaborate with cross-functional teams, including sales, support, and product, to address customer needs and provide comprehensive solutions.
Track and report customer success metrics, analyzing data to identify trends and opportunities for improvement.
Provide strategic input into customer success processes and contribute ideas and key actions for improvement.
Qualification
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Required
Bachelor’s degree with at least 8 years of professional experience, and at least 5 years of proven experience as a Customer Success Manager or in a similar customer-facing role – we will consider candidates with additional applicable work experience in lieu of educational experience
Excellent communication and interpersonal skills.
Strong project management and organizational skills.
Diagnostic / problem solving skills, as applied to both solving customer issues as well as improvement of internal processes.
Ability to analyze data and contribute to the refinement of key performance indicators (KPIs).
Preferred
Familiarity with the life sciences and/or bioprocessing industries and understanding of customer needs in this space.
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Cytiva
Cytiva, now with the life sciences business from Pall Corporation, is a global biotechnology leader dedicated to helping customers discover and commercialize the next generation of therapeutics.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ross Gold
Director, Technical Services, Vanrx
Company data provided by crunchbase
