Byteware Inc ยท 6 hours ago
Salesforce Developer/ Architect
United States
Contract
Remote
Mid, Senior Level
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Hiring Manager
Syed Shahed
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Responsibilities
Experience in enterprise-level projects using agile software development methodologies.
Extensive experience with configuration and customization on the Salesforce platform.
Proficiency in Salesforce Service Cloud architecture.
Experience with Lightning Experience, LWC, APEX, Flows, GITHUB, CTI, Chat.
Prefer to have worked with Chat 1.0 to Chat 2.0 transition.
Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
AI and Integration Focus: Prefer to have hands-on experience with Einstein in Salesforce Service Cloud.
Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
Qualification
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Required
experience in enterprise-level projects using agile software development methodologies.
Extensive experience with configuration and customization on the Salesforce platform.
Proficiency in Salesforce Service Cloud architecture.
Experience with Lightning Experience, LWC, APEX, Flows, GITHUB, CTI, Chat.
Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
Preferred
Prefer to have worked with Chat 1.0 to Chat 2.0 transition.
AI and Integration Focus: Prefer to have hands-on experience with Einstein in Salesforce Service Cloud.
The 'Salesforce Developer - Chat 2.0 (MFIAW)' role focuses on enhancing Salesforce's customer service capabilities, particularly by leveraging Salesforce's Chat and Service Cloud platforms.
This role typically involves significant customization and integration of Salesforce's Einstein AI tools, such as case classification and predictive analytics, within the Service Cloud environment.
Additionally, developers in this position use Salesforce's Omni-Channel tools and integrate Einstein's Agent Studio and Prompt Builder to streamline customer interactions and improve response times.
MFIAW stands for 'Messaging for In-App and Web,' a feature within Salesforce that enables real-time communication across various digital platforms directly from the Salesforce Service Console.
MFIAW supports messaging through channels like WhatsApp, Facebook Messenger, SMS, and Apple Messages for Business, allowing companies to provide a consistent and personalized customer experience across web and mobile apps.
Company
Byteware Inc
Byteware Inc offers a full range of services from an initial assessment of your application needs through the deployment of needed solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
