Conexon, LLC · 6 hours ago

Service Deliver Specialist

Full-time

Remote

Entry Level

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Responsibilities

Be exceptionally responsive to all customer requests.

Anticipate and make recommendations for customer needs.

Manage customer expectations while providing EXCELLENT customer service with a positive attitude to every customer, on every occasion.

Understanding the needs of new customer and the resources available to you throughout the customer experience.

Monitor and track technician locations, work assignments, and progress

Coordinating effective communication with sales, operations, and billing teams to ensure customer expectations are met

Work with a creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new processes and technology

Provide EXCELLENT customer service with a positive attitude to every customer, on every occasion.

Maintain accurate records and logs of dispatch activities, including trouble tickets and scheduling records

Receive, coordinate, resolve, customer questions, concerns, requests

Updating and documenting all client interactions

Track and review reports as needed

Review new customer paperwork, resolve any issues

All other assigned duties

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft platform experienceTelecom industry experienceBilingualWorkforce management systemsPorting servicesProvisioning services

Required

Have flexibility in your schedule for work purposes – ours is a 7a.m CST. to 7p.m. CST schedule, 7 days a week. Plenty of advance notice is given for scheduling purposes.

Excellent customer service and problem-solving skills, active listening skills and a strong eye for details

Strong communication skills and unflappable, professional demeanor

Ability to multitask between systems and adapt to change

Analytical thinker with technical aptitude with the ability to work independently and as part of a team

Solid computer skills, Microsoft platform experience preferred

Self-motivated with exceptional work ethic