55 applicants

Company

Korrus · 11 hours ago

Account Executive-Inside Sales Support

Los Angeles, CA

Full-time

Remote

Mid, Senior Level

$70K/yr - $95K/yr

5+ years exp

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Assistive TechnologyManufacturing

No H1B

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Responsibilities

Accountable for driving pipeline, bookings creation, and revenue growth

Build relationships with rep agencies and quotes team to promote the Ecosense portfolio

Support sales inquiries on product availability and shipment times

Work up and provide quotes for customers

Provide answers and guidance around existing product, new product launches, product updates, marketing collateral, issues, and general inquiries

Maintain accurate pipeline in NetSuite of quotes and opportunities

Coordinate new customer setup and credit validation with finance

Support and escalate customer order expedite requests and logistics and fulfilment issues

Support and manage credit and quality returns; coordinating with sales and quality to gather the appropriate data and manage the transaction

Efficiently manages and proactively follows orders from start to finish to ensure full customer satisfaction. This includes generating the Opportunity in NS, coordinating the submittal package drawings, releasing the project, and assuring the delivery of the order successfully. Any problems that occur are taken care of with a sense of urgency to elevate the level of customer satisfaction.

Collaborate with RSM team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSupply chain conceptsOrder managementLogisticsInvoicingAccount managementBusiness developmentMicrosoft OfficeNetSuiteNegotiating skillsWeb presentation toolsHubspotCRM toolsLighting industry experience

Required

5-10 years of customer service experience with proficiency in supply chain concepts, including order management, logistics and invoicing

Proficient with corporate productivity, Microsoft Office, and web presentation tools

Ability to multi-task, prioritize and manage time effectively

Excellent oral and written communication skills

Strong listening and presentation skills

Highly motivated to succeed in a performance-driven environment

Dedication to detail and accuracy

Excellent analytical and troubleshooting skills

Preferred

Prior account management, business development, and or negotiating skills

Familiarity with NetSuite, Hubspot and similar CRM tools

Lighting Industry Experience a bonus (knowledge of layered Sales Channel and customer experiences to drive best resolution on orders, understanding of complicated Pricing and Commission structure)