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Company

Thrivent · 5 hours ago

Product Director, Operations

United States

Full-time

Remote

Director/Executive

$174K/yr - $236K/yr

10+ years exp

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Responsibilities

Leads product teams; collaborate with other product, business, and technology leaders to ensure business outcomes and value are achieved through best-in-class product management practices and iterative software development techniques

Leads a portfolio of product solutions, accountable for team planning and management, prioritization, and sequencing across the portfolio. Ensures delivery of high-quality work across multiple teams throughout the product lifecycle

Is a thought leader for the company and the product teams they are responsible for, in terms of the market context and go-to market strategy for their product, a best-in-class product management tools and techniques and human centered design principles to achieve product portfolio value

Work with leaders, individual contributors, and teams to help them understand the Thrivent Operating Model and adopt a product mindset, develop critical Product Management skills, and learn new tactics to define and form products and product teams. (more content could include: Support leaders to use business strategy to define products and outcomes that align, structuring and staffing teams to own those products and outcomes. Upskill PMs and POs, setting new product teams up for success to build outcome-focused customer-centric features using best practices.)

Fosters and facilitates collaboration and empowerment across multiple product teams. Drives innovation by thinking creatively about the business and the product, and creates an environment where their product owners and managers can do the same

Sets, manages, and monitors appropriate measurement strategies to tell the story of product performance and value delivery, including financial impacts, risks, experiments, and data

Understands and communicates the complexity of resource capacity and demand across multiple product teams, advocating for shifts in resource models as necessary to meet the demands of the business strategy.

Engages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutions

Collaborates and influences to resolve conflicts in a constructive manner when they arise

Acquires, maintains, and applies advances knowledge of the business, its products and processes, and an academic understanding of Product Management and Human Centered Design principles

Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.

Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.

Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

Qualification

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Product ManagementAgile Product ManagementTeam ManagementStakeholder ManagementMarket ResearchUser ResearchProcess DesignIterative DevelopmentFinancial ManagementMS Office SuiteUser Interface DesignProduct StrategySupervisory ExperienceContinuous ImprovementCollaboration Skills

Required

Bachelor’s degree or equivalent work experience.

10+ years relevant business experience, including in product manager role or similar

Understand fundamentals of iterative development, software development process and procedures

Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design.

High level of organization and attention to detail

Passion and understanding of new technology and trends.

Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills.

Preferred

Certified Product Manager or similar certification

Has prior Supervisory experience

Proven success developing business cases, roadmaps, and enterprise level strategy

Strong ability to effectively manage and resolve conflicting priorities

Expertise in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements.

Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle. Proven success in developing and leading product teams in multiple contexts.

Proven experience in leading and influencing cross-functional teams

Demonstrated experience with user interface design and best practices for usability.

Experience leading large, complex organizational initiatives

Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint.

Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment