Collegis Education · 5 hours ago
Associate Director Technical Partner Management
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Hiring Manager
Abby Fenske
Insider Connection @Collegis Education
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Responsibilities
Provide technology thought leadership and input to IT strategy based on customer objectives, collaboration with the CIO, and with technology functional leaders to align objectives.
Facilitate IT project governance processes to prioritize technology initiatives and changes to technology services. Define scope of project/service and plans for resources accounting for schedules, staff expertise (internal & external), tools, budget, internal/external constraints, etc.
Oversee the IT project portfolio, including overall schedule, successful delivery, and coordination of stakeholder communication and expectation management.
Build and nurture inter-organizational and inter-personal relationships to grow trust, enhance collaboration, and facilitate the success of the partner’s technology plan and Collegis’ business plan. Perform regular check-ins with external stakeholders, including monthly and/or quarterly business reviews.
Provide clear direction to internal technology teams on client priorities, objectives and expectations to ensure projects are appropriately scoped and executed. Manage on-going communication with partner leadership, key departments, and stakeholders.
Review monthly service level reports and provide analysis and feedback for continuous improvement. Develop the annual account operating budget. Monitor account profit & loss financial statements to regulate profitability of account and drive improvement initiatives. Grow the account pursuing up sale and cross-sale opportunities.
Provide continual process and technology improvement suggestions for Partner Management.
Provide assistance and mentorship to other, less senior team members.
Manage a maximum of 3 IT Managed Services partners simultaneously with very little oversight.
Performs other related duties and participates in special projects as assigned.
Adhere to the appropriate information security policies based on the sensitivity of company data and report any security related issues.
Qualification
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Required
Bachelor’s degree in Computer Science, Engineering, related technical field, management or equivalent practical experience.
3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
Understanding of at least one of the following: IT operations, database systems, networking, IT security, application/integration development, service architecture, hosting services.
At least 10 years of IT professional experience with at least 2 years of direct management of staff OR leadership role.
Able to consistently contribute effort, leadership, and creative thinking to solving complex and significant problems in a collaborative fashion.
Must be able to demonstrate an ability to work concurrently on multiple complex and sometimes ambiguous problems.
Able to communicate complex concepts, problems and solutions clearly and effectively to all levels within the organization.
Requires excellent communication, presentation, problem solving and management skills.
Able to adapt communication style to listener’s experience, background and expectations, including technical and non-technical audience.
Able to communicate in an effective and approachable style that engages others and builds credibility.
Able to provide rationale when delivering complex or challenging information.
Company
Collegis Education
Collegis Education is a technology-based services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ande Jenkins
Vice President of Partner Development
Gina Hatzivasilis
Vice President, Partner Solutions
Recent News
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