139 applicants

Company

Gainwell Technologies · 5 hours ago

ITIL Manager

Full-time

Remote

Senior Level, Lead/Staff

$86K/yr - $123K/yr

9+ years exp

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Health CareInformation Technology

H1B Sponsor Likely

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Responsibilities

Works with the project’s Quality team to Identify and lead service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.

Partners with corporate functional areas or departments to integrate new, enhanced, and existing service offerings for the CA PHM Service account.

Supports developing new business proposals to corporate and introduces new ITIL technology to enhance business solutions.

Provides leadership and work guidance to less experienced personnel

Generate and post daily SNOW reports to track progress and identify issues.

Design, implement, and continuously improve IT service management processes including incident management, change management, problem management, and service level management.

Identifies areas for improvement within IT services and processes to enhance efficiency and service quality.

Manages ITIL triage process across CA PHM Service groups to ensure tickets are routed appropriately and are resolved within project and corporate SLAs.

Escalates issue resolution as needed to ensure client and leadership satisfaction.

Analyze issues, incidents, or problems to determine patterns or trends and proactively work across areas on the account and the Quality team to prevent future issues and minimize their impact.

Act as liaison with corporate infrastructure and ITIL resources to ensure project’s ITIL standards and processes are in concert with corporate Gainwell.

Establishing metrics and KPIs to evaluate the effectiveness of IT services and processes, making data-driven decisions for enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITIL service managementServiceNowITIL frameworkInfrastructure managementProject experienceProgram experienceData-driven decision makingKPI establishmentCollaboration skills

Required

Bachelor's degree or equivalent combination of education and experience

Proven experience in IT service management, ideally within an ITIL framework.

Strong knowledge of infrastructure management

Proficiency in ServiceNow and its operational capabilities.

Excellent communication and collaboration skills to interact with various stakeholders.

Nine or more years of support services, project, or program experience

Experience working with the technology industry

Experience working with company products and operating systems

Preferred

Bachelor's degree in business administration, engineering, information systems or related field preferred

Benefits

Generous, flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Variety of leadership and technical development academies

Company

Gainwell Technologies

Glassdoor

3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10,001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (37)

2022 (101)

2021 (55)

2020 (2)