CSA Group · 7 hours ago
Technical Training Specialist - Heating, Ventilation, Air Conditioning & Refrigeration
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Responsible for the delivery of technical training programs, with support from the Technical Managers & Principal Technical Leads, and other Training Specialists to ensure a system that is consistent, effective, and focused on ongoing delivery of technical training worldwide.
Provides direct mentoring to staff and facilitates the mentoring process within CSA Group.
Works towards achieving training goals and initiatives (based on targeted KPI’s) to ensure alignment with CSA Group’s strategic goals, objectives, and priorities.
Works in partnership with Technical Managers & Principal Technical Leads, TIC Operations and other stakeholders in the technical training needs analysis and delivery of education programs, works cooperatively with the HR team for methodology & content development services.
Supports the development of all training programs and reference materials, used to facilitate the knowledge transfer, consistency and growth of technical training provided to a global audience.
Works with a wide range of stakeholder groups to identify training & qualification requirements for various roles. Supports the optimization of accreditation requirements and how qualifications can be gained more efficiently to support growth.
Supports the definition of expectations and measurements to assess training effectiveness and impact to global operational excellence
Works with HR and Operations to support the development of a culture that develops the organization’s knowledge assets.
Promotes and implements improvements in processes and procedures and ensures programs are up to date and consistent.
Supports the scheduling and coordination of individual and group training & qualification efforts across the organization
Supports training and qualification requests of new offices or integration of acquisitions with innovative solutions to efficiently achieve training and qualification objectives
Responsible for managing the technical records of a global Learning Management System (LMS) where trainings and qualification are recorded as per requirements of certification accreditation bodies. Works with HR/LMS team to constantly seek ways to improve its design and functionality to make it more user friendly and meet accreditation bodies’ demand. Support teams mandated to upgrade or replace LMS.
Supports and works towards the achievement of established metrics (KPI’s) including but not limited to qualification rates, quality of training and retention of knowledge.
Required to conduct presentations, and other related needs as they arise.
Qualification
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Required
Recognized as a subject matter expert with regards to Heating, Ventilation, Air Conditioning and Refrigeration equipment and standards.
University degree in Engineering or 3-year College Diploma in a Technical Discipline, with 5 – 8 years of relevant product certification experience.
Ability or experience to effectively mentor certification and testing staff.
Ability to deal with multiple projects, conflicting timelines and changing priorities effectively and efficiently.
Excellent interpersonal and communication skills, written and oral.
Presentation skills are essential.
Demonstrates success in delivering complex subject matter to diverse audiences using multiple delivery methods including virtual delivery.
Demonstrates presentation and facilitation skills and ability to speak in front of large audiences.
Strong training skills must be evident, since training of staff is an essential element of this position.
Strong leadership skills are essential, as is the ability to interact effectively with all levels of the organization in a collaborative fashion.
Strong problem-solving, analytical, and decision-making skills are necessary.
Must be flexible and perform well in a team environment.
Must be willing to travel globally on occasion.
Must have demonstrated competence for the position and commitment to technical excellence.
Must have strong computer skills.
Must have excellent multitasking skills.
Preferred
Formal training in adult education, presentation/facilitation skills particularly in a corporate environment would be an asset.
Company
CSA Group
CSA Group is a not-for-profit standards organization which develops standards in 57 areas.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
David Weinstein
President/CEO
Farukh Javed
CIO
Recent News
Canadian News Wire
2023-01-31
Orange County Business Journal
2022-01-04
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