Cisive · 8 hours ago
Client Success Help Desk Associate
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.
Partner with peers and supervisor to monitor and maintain coverage of all contact streams.
Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.
Troubleshoot and resolve candidate concerns including, but not limited to login issues, error messages, submission of required forms, scheduling of fingerprint and drug screening appointments etc.
Must be able to maintain applicant/client privacy in compliance with all applicable laws.
Assist candidates with disputes or consumer statements as required by FCRA.
Maintain accurate record of contacts and interactions.
Create positive relationships with contacts to ensure satisfaction and retention.
Qualification
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Required
Highschool diploma or equivalent required.
Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.
Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.
Excellent written and verbal communication skills.
Excellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames.
Self-motivated and proactive in approach to issue/ dispute resolution.
Adaptable to office and home office environments.
Demonstrated ability to organize and manage multiple priorities.
Demonstrated problem analysis and resolution skills.
Preferred
Minimum of 2 years of customer service experience strongly preferred.
Minimum of 2 years of working in a call center environment preferred.
Proficiency in Excel preferred.
Company
Cisive
Cisive is a global provider of compliance-driven onboarding and pre-employment background screening solutions.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-01Acquired· by GTCR
Leadership Team
Jim Owens
Founder, President & CEO
Larry Neal
Chief Executive Officer
Company data provided by crunchbase
